Shipping Policy

Order Processing

Please allow 5 business days for us to process your order before dispatch. Business days exclude weekends and public holidays.

If an issue affects the processing of your order, we will contact you using the email address provided at checkout.

Delivery Time

Estimated delivery is 25–30 calendar days after dispatch.

This delivery period is in addition to the 5-business-day processing period. Please consider both periods when placing an order for a particular event.

Delivery estimates may be affected by customs inspections, public holidays, weather, or carrier disruptions. These estimates do not limit your rights if delivery is late or your order is lost.

Delivery Destinations and Shipping Charges

Available destinations, delivery methods, and shipping charges are displayed at checkout before payment.

Any applicable import charges and the party responsible for paying them must be disclosed before purchase. Please contact us before ordering if this information is unclear for your destination.

Order Tracking

Where tracking is available, we will email your tracking information after dispatch. Please allow time for the carrier to register the parcel and update its tracking system.

Delivery Address Changes

Please check your delivery address carefully before completing your order.

If you need to correct an address, email us as soon as possible. We will assist where possible, but changes may not be available after dispatch.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, contact us with your order number. We will investigate and work with you to arrange an appropriate solution.

Where required by applicable law, you may set an additional reasonable delivery deadline and cancel for a refund if delivery still does not take place. This does not affect any right to cancel immediately in circumstances permitted by law.

Contact

Email: wairhogsette267@outlook.com
Business address: Quai Tabary, 26300, France