Privacy Policy

This Privacy Policy explains how personal information is handled when you visit, make a purchase from, or contact the LEORVENA store.

Contact Details

For questions about your personal information or to exercise your privacy rights, contact:

LEORVENA
Email: wairhogsette267@outlook.com
Business address: Quai Tabary, 26300, France

Information We Collect

Depending on your interactions with our store, we collect information such as:

  • Your name, email address, telephone number, and billing and delivery addresses.

  • Order details, purchase history, payment status, and return requests.

  • Messages and information you provide when contacting customer service.

  • Device, browser, IP address, and website interaction information.

  • Your marketing preferences and cookie choices.

Payment information is processed through the payment providers available at checkout.

Information required to complete an order is necessary for us to process your purchase and arrange delivery.

How We Use Information

We use personal information to:

  • Process orders and payments.

  • Arrange delivery and manage returns and refunds.

  • Respond to questions and provide customer support.

  • Maintain business records and meet legal obligations.

  • Protect the store and customers against fraud and misuse.

  • Provide marketing communications, analytics, or advertising where used and legally permitted.

We rely on performance of a contract to fulfill purchases, legal obligations to maintain required records, and legitimate interests for appropriate security and business administration. Where consent is required, including for certain marketing or tracking activities, we rely on your consent.

Information Sharing

We share relevant information with service providers involved in operating the store, including Shopify, payment providers, delivery companies, fulfillment partners, and technical support providers.

We may also disclose information when required by law or necessary to establish, exercise, or defend legal claims.

Cookies and Tracking

Essential cookies and similar technologies support functions such as the shopping cart, checkout, and store security.

Where non-essential analytics or advertising technologies are used, we request consent before activating them when required by law. Any consent controls offered on the website allow you to manage your preferences.

You can also manage cookies through your browser. Blocking essential cookies may affect store functionality.

Marketing Communications

Where we send marketing emails, you can unsubscribe using the link provided in those messages.

Unsubscribing from marketing does not stop necessary communications about your orders or service requests.

International Processing

Shopify and other service providers may process information in countries outside your place of residence.

Where required by applicable data protection law, international transfers must be protected by an appropriate legal mechanism, such as an adequacy decision or Standard Contractual Clauses. Contact us for information about relevant safeguards.

Retention

We retain information only for as long as necessary for the purpose for which it was collected, including fulfilling orders, providing support, meeting recordkeeping obligations, and resolving disputes.

Retention depends on the type of record, applicable legal requirements, and whether the information remains necessary. Marketing information is retained only while there is a lawful basis for its use.

Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion.

  • Restrict or object to certain processing.

  • Receive your information in a portable format.

  • Withdraw consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

Please email us to submit a request. We may need to verify your identity before responding.

You may also complain to your local data protection authority. In France, this is the CNIL: https://www.cnil.fr.

Security

We use appropriate measures to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

Policy Updates

We may update this policy to reflect changes in store operations or legal requirements. The current version will be available on this page.